FAQs
Q: Are your fur animals safe for children?
A: Yes! Our alpaca fur is certified safe and ethically sourced, making our plushies suitable for all ages. For children under 3, we recommend adult supervision due to small decorative parts. The fur is naturally hypoallergenic and gentle on sensitive skin.
Q: Do the felted animals come with a hanging loop?
A: Yes! Most of our regular-size felted animals (approximately 5 inches) include a hanging loop for ornament display. The loop can be easily removed if you prefer to display your piece on a shelf or surface.
Note: Some specialty items like our larger alpacas are designed for stand display.
Q: What is baby alpaca, and why is it special?
A: Baby alpaca refers to the micron count (not the age) typically ranges from around 20-22 microns, making it exceptionally soft and luxurious for next-to-skin wear.
Q: Are your socks machine washable?
A: Yes! Our alpaca socks and accessories are machine washable on cold, gentle cycle. We recommend air drying to maintain their softness and shape. Our felted animals can be spot cleaned or gently hand washed.
Q: How do I care for alpaca fur products?
A: Our alpaca fur items (like plushies and fur charms) are made with certified safe fur and can be gently brushed to maintain softness. Spot clean as needed. Store in a cool, dry place.
ORDERING & SHIPPING:
Q: Do you ship internationally?
A: Yes. Taxes and tariffs may apply.
Q: How long does shipping take?
A: 1-3 business days
Q: Can I order for in-store pickup?
A: Yes! We're open Monday - Friday by appointment
ABOUT YOUR BUSINESS:
Q: Where are your products made?
A: Our handcrafted products are made by skilled artisans in Arequipa and Puno, Peru. Our socks are made in North Carolina, USA.
Q: What does "Lanart exclusive" mean?
A: Lanart exclusive products are designed and handcrafted in our own studio by our resident artisans. These pieces are only available through Lanart - you won't find them anywhere else!
Q: Are your products really handmade?
A: Absolutely! Every felted animal is individually needle felted by hand, with faces sewn and detailed by skilled artisans. Our socks are machine-knit for durability but many use our hand-painted yarn. Our fur products are handmade in-house. Each piece has unique variations that prove its handcrafted authenticity.
MATERIALS & ETHICS:
Q: Is your alpaca fur ethically sourced?
A: Yes. All our alpaca fur is certified safe and ethically sourced. We work directly with fair trade suppliers and maintain strict standards for animal welfare.
Q: What does Fair Trade mean for your products?
A: Fair Trade means our artisans receive fair wages, safe working conditions, and respect for their craft. Many of our artisans are women who have built homes, raised families, and achieved economic independence through their work with Lanart.